Privacy Policy

1. Scope and overview

This Privacy Policy applies to TopServ’s public directory, server pages, owner workspace, voting, reviews, moderation, analytics, subscriptions, uploads, and reward integrations. It does not govern independent game servers, linked social platforms, or other third-party sites.

2. Information we collect

Account and team information

We receive account identifiers, email addresses, profile details, and authentication status from Clerk. We also process server-team invitations, roles, permissions, and account relationships.

Listings and public contributions

We collect server names, descriptions, game types, connection information, regions, social links, uploaded images, page layouts, verification records, reviews, replies, votes, and reports. Published listings, reviews, replies, vote counts, and selected profile information may be public.

Billing and subscriptions

Stripe processes payment-card information. TopServ receives identifiers and subscription records such as customer and subscription IDs, plan status, billing periods, cancellation state, and payment-failure status. We do not store complete payment-card numbers.

3. Usage, analytics, and technical information

We record listing views, promoted-card impressions and clicks, connection actions, address copies, social clicks, referral or placement labels, timestamps, and a country code supplied by Cloudflare. TopServ’s application analytics table does not store IP addresses. Cloudflare and other infrastructure providers may process IP addresses, request headers, device information, cookies, and security signals to deliver and protect the service.

We collect server status, uptime, player counts, latency, query failures, and ownership-verification results. When voting rewards are enabled, we process the in-game player identifier entered by the voter and the reward claim’s status so the server owner can fulfill it. Reward integration credentials are stored in a protected or one-way form where supported and should be treated as secrets.

4. How we use information

• provide accounts, listings, votes, reviews, connections, and owner tools;
• calculate rankings, verify ownership, check server health, and show analytics;
• process subscriptions, promotions, Vote Rallies, and reward claims;
• detect fraud, vote manipulation, abuse, unsafe content, and security incidents;
• respond to reports, support requests, legal obligations, and disputes; and
• measure, troubleshoot, and improve TopServ.

Depending on where you live, we rely on performance of our agreement, legitimate interests in operating and securing TopServ, consent where requested, and compliance with legal obligations.

5. When information is shared

We may share information with:

• Clerk for authentication and account management;
• Stripe for checkout, billing, fraud prevention, and subscription management;
• Cloudflare for Workers hosting, networking, security, caching, and R2 images;
• Prisma for database infrastructure and Accelerate connectivity;
• server owners and authorized team members for analytics and reward fulfillment;
• professional advisers or authorities when legally required; and
• a successor in connection with a merger, financing, reorganization, or sale.

We do not sell personal information for money. If our practices later constitute “selling” or “sharing” under an applicable privacy law, we will provide the required notice and opt-out mechanism before doing so.

6. Storage, retention, and international transfers

Information may be processed in countries where TopServ and its providers operate. Those locations may have different privacy laws. We use provider and contractual safeguards where required.

We retain information while an account or listing is active and as reasonably needed to provide the service. We may retain billing, fraud, moderation, dispute, backup, and security records longer when required by law or legitimate operational needs. Public content may remain in caches or backups for a limited period after deletion.

We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, so use unique credentials and promptly report suspected compromise.

7. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent. You may manage authentication details through Clerk, billing through Stripe’s portal, and listing content through the owner workspace.

To make a privacy request, email us from the address associated with your account. We may verify your identity and may retain information when legally permitted or required. You may appeal a denied request or complain to your local data-protection authority.

8. Children

TopServ is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information so we can review and remove it where appropriate.

9. Changes to this policy

We may update this policy to reflect changes to TopServ, our providers, or the law. We will update the effective date and provide additional notice when required.

10. Contact

Privacy questions and rights requests can be sent to support@topserv.gg.